Reg. No: SA 2914 Dated : 27 Jan. 1995
License No: UBD Guj-1153 P Dated : 01 July 1995

Customer Awareness

Debit Card Awareness

The DEBIT Card Pin:

1. The cardholder shall indemnify /disclose to any person of the personal identification number (pin) at any point of time and under any circumstances whether, voluntarily or otherwise. The cardholder shall not keep any written records of his pin in any place or manner which may enable a third party to use the Debit cum ATM Card.
2. Changing of pin, revision of card limit, change of host branch or replacement of card, etc. shall not be construed as commencement of a new contract.

Loss of DEBIT Card:

1. The card holder should immediately notify the branch from where he/she has obtained the card if the card is lost / stolen. The cardholder should change the pin immediately it is accidentally divulged.
2. Any financial loss arising out of unauthorized use of the card till such time the bank records the notice of loss of card will be to the card holder’s account.
3. The cardholders shall intimate, the loss of the Debit cum ATM Card to bank /branch/phone number +91 9586644644 and also to the branch where he/she is main training the account by way of a written communication during working hours. On receipt of the lost card information from the customer, head office will hot list the card.
However, bank shall not liable for the transactions happened using the lost card, prior to the hot listing of the card.

ATM usages:

The card can be used at the ATM location with the help of the confidential pin. All transactions conducted with use of the pin will be the cardholder is responsibility. The cardholder agrees that he will be allowed to withdraw only a certain amount of cash per transaction per day as determined by bank irrespective of the credit balance in the account(s).This amount will be announced from time to time. Any attempt to violate this limit may lead to withdrawing of his card facility. When the cardholder completes a transaction through an ATM he can opt to receive a printed transaction record i.e. the transaction slip/ATM receipt. The amount of available fund is shown on this ATM receipt when he cardholder uses his card. The cardholder is advised to retain the record of transaction generated by the ATM with him. Cardholder agrees not to attempt to withdraw using the cards unless sufficient funds are available in the account. The onus of ensuring adequate account balances is entirely on the cardholder.

Merchant Location usages:

Bank Debit Cards affiliated to NFS (NPCI) are accepted at all Merchant Establishments displaying Rupay Logo. The Merchant should have an electronic (Point- of- sale) swipe terminal. Usage is permitted up to Rs. 25,000 per day at Merchant locations say, Restaurants, Hospitals, Departmental Stores, Textile outlets; Jewelries etc. present your debit card for payment of the purchase amount. The merchant will swipe the card in the point-of-sale machine for authorization. You will be presented the PIN pad, Key in your PIN at the merchant establishment. After a successful authorization, a charge slip is generated from the POS machine. Ensure for correctness of the amount and sign the charge slip exactly as appearing on the reverse of your card. Collect back your card and your copy of the charge slip. Please retain the charge slip copy till you verify the amount as appearing in your bank statement of account. There are certain exceptional cases where you may be billed extra service charges while making use of your Card with MEs such as Petrol Bunks, Railways, etc. Only if you agree to bear extra charges, you should proceed with the transaction. Such service charges together with the charge slip amount will be debited to your operative account. Please note that since signature verification is essential for debit card transactions you need to be physically present along with your card at the time of purchase. Debit card can be used on the Internet (e-commerce transaction) provided the card is registered with Verified by NPCI Rupay PaySecure.

 

SAFETY TIPS DEBIT CUM ATM CARD.

  • Change a Personal Identification Number (PIN) as soon as your receive your VCB Debit cum ATM Card.
  • Sign at the signature panel at the back of your card.
  • Do not use your birth date as ATM PIN and other common number.
  • Cover the PIN pad when keying-in your ATM PIN at an ATM or POS terminals.
  • Keep your ATM PIN confidential.
  • Regularly change your ATM PIN especially when using your Debit Card.
  • Do not entertain strangers offering assistance while using an ATM.
  • Keep your eyes on your Debit Card when paying for your purchases.
  • Update your Mobile no. (Contact information) with your Branch of Account for receiving transaction alerts.
  • Transact only in well-lighted or safe areas with ATM.
  • Keep ATM AND DEBIT Cards in a safe place.
  • Don’t keep near cell phones or other cards because they can become demagnetized.
  • Also keep your pin number in your cell phone so you won't forget.

 

 OTHER INFORMATION FOR CUSTOMER AWARENESS

  • Bank also providing complete welcome kit to customer at the time of issue Debit Card. Welcome kit containing User guide, Welcome Letter and Card envelope and PIN mailer.
  • Bank has also separate Helpline no. +91 95866 44644, Customer can call 24x7 365 days for any queries or should you require assistance, including assistant on loss, theft or unauthorized transactions with Debit card.
  • Bank customer also Block his/her account via SMS from their registered mobile number If Debit card has been lost/stolen or you suspect that your card has been used fraudulently.

          VARA LOST A/C NUMBER to 92200 92200

  • Bank customer also send PIN Re-issue request via SMS from their registered mobile number.

          VARA REPIN A/C NUMBER to 92200 92200